The project management scorecard : measuring the success of project management solutionsButterworth-Heinemann
ROI fundamentals : why and when to measure Return on investmentsPfeiffer
Costs and ROI : evaluating at the ultimate levelPfeiffer
Communication and implementation : sustaining the practiceJossey-Bass
Isolation of results : defining the impact of the programPfeiffer
Handbook of training evaluation and measurement methodsGulf Publishing

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