Managing services : using technology to create value

McGraw-Hill/IRWIN

Book Title: Managing services : using technology to create value
Card Number: 100375
Publish Year: 2003
Dewey Code: 658 DAV
ISBN: 0072464267
Pages: xvii, 443 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.)
Publisher: McGraw-Hill/IRWIN
Authors: Heineke, Janelle N.

Davis, Mark M., 1944-
Subjects: Value analysis (Cost control)

Management.

Customer relations

Management

technological innovations

Service industries