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Service operations management : improving service delivery
Financial Times Prentice Hall
Book Title
Service operations management : improving service delivery
Card Number
142323
Publish Year
2008
Dewey Code
658 JOH
ISBN
1405847322
Pages
xvi, 533 p. : ill. ; 25 cm.
Publisher
Financial Times Prentice Hall
Authors
Johnston, Robert, 1953-
Clark, Graham, 1949-
Subjects
Management
Service industries
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