Design &Management of Service ProcessesAddison-Wesley Publishing Company
Toytal Quality Management in information servicesBowker Saur
Productionand Operation Management:Total Quality band ResponsivessMCGR-Hill
Total quality management: strategies and techniques proven at today's most successful companiesJohn Wiley & Sons, Inc.
Reaching For QualityNational Productivity Board
Understanding total qulity managementHodder &stoughton
Essentials of total quality managementAMACOM
Quality controlPearson Prentice Hall
Managing quality : An integrative approachPearson Prentice Hall
Total quality management text with casesElsevier Butterworth Heinemann
Total Quality Management Organization and StrategyThomson South -Western
Quality Management JournalAmerican Society for Quality Control
Total Quality Management HandbookMcGraw-hill,inc
Foundation Of TQM: A Readings BookHarcourt Brace College Press
Thinking About Quality:Progress,Wisdom,and deming PhilosophyTimes Books
The Reward and Recognition Process in Total Quality ManagementASQC Quality press
Leadership,Perspective,and Restructuring for Total QualityASQC Quality Press
TQM trainingTechnical Communications
The management and control of qualityThomson/South-Western
Educational management: strategy, quality and resourcesOpen University Press
Essential TQM tools and techniques : a practical business handbookStanley Thornes
Quality managment model for higher education (QMMHE)An Najah National University-Faculty of Engineering-Industrial Engineering Depart.
Managing total quality: enhancing personal and company valueTata McGraw-Hill Publishing
Total Quality Management: principles & practice tools & techniquesS. K. Kataria & Sons
World class applications of six sigmaElsevier

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