TitlePublisherAuthorsSubjects
Essentials of Services MarketingPrentice Hall
Design &Management of Service ProcessesAddison-Wesley Publishing Company
Truth Lies,and Advertising :The Art of Account PlanningJohn Wiley & Sons
Doing business on the phone, video artsMandarin
Services marketing : Integrating customer focus across the firmMcGraw - Hill Irwin
District energy trends, issues, and opportunities: the role of the world bankThe World Bank
Developing A Market OrientationSage Publication
Services marketing : integrating customer focus across the firmMcGraw-Hill/IRWIN
Service management: an intregrated approachPearson Education
Customer service : a practical approachPrentice Hall
Managing activities : an activity pack for tutors and trainersButterworth-Heinemann
Customer service : skills and concepts for successGlencoe/McGraw-Hill
Customer service : building successful skills for the twenty-first centuryMcGraw-Hill
Customer communications in marketing 2001-2002Butterworth Heinemann
Services marketing : integrating customer focus across the firmMcGraw-Hill/IRWIN
Keeping score : using the right metrics to drive world-class performanceQuality Resources
E-banking adoption model in PalestineAn-Najah National University
E-banking adoption model in PalestineAn-Najah National University
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customerMcGraw-Hill
Complaint management excellence : creating customer loyalty through service recoveryKogan Page
Adopting a competency based human resource management system in Palestine cellular communication LTD-JAWWALAn-Najah National University
Adopting a competency based human resource management system in Palestine cellular communication LTD-JAWWALAn - Najah National University
A textbook of services marketingDominant Publishers & Distributors

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