Public transportation: Planning, operations, and managementPrentice-Hall
Public transportationPrentice-Hall
Urban public transportation: Systems and technologyPrentice-Hall
Transit station accessInstitute of Transportation Engineers
A Handbook for measuring customer satisfaction and service qualityNational Academy Press
China's Urban Transport Development strategyThe World Bank
Urban Public Transportation systems: Implementing Efficient Urban transit systems and enhancingASCE
Transit profiles: agencies in urbanized areas with a population of less than 200,000 for the 1993 naU.S. Department of transportation-federal transit administration
Urban transit operations, planning and economicsJohn Wiley & Sons

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