Keeping Customers for LifeSingapore Institute of Management
Managing services : using technology to create valueMcGraw-Hill/IRWIN
Customer information exchange, ethical frameworks and gender in the Arab business worldEmirates Center for Strategic Studies and Research
Maximizing your sales with Microsoft Dynamics CRM 4.0.Course Technology, PTR/CRM
Creating a customer focusElsevier
Customer communications in marketing 2001-2002Butterworth Heinemann
Statistical methods in customer relationship managementWiley
Human relations in business : developing interpersonal and leadership skillsWadsworth
The big book of people skills games : [quick, effective activities for making great impressions, boosting problem-solving skills, and improving customer serviceMcGraw-Hill
Relationship managementEnkay Publishing House
Managing customer relationship codes and guidelinesCyber Tech Publications

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