Books about "Customer services"

Book Title	Publisher	Authors	Subjects
Keeping score : using the right metrics to drive world-class performance	Quality Resources	Brown, Mark Graham.	Organizational effectiveness Evaluation Evaluation Industrial efficiency Evaluation Customer services
Complaint management excellence : creating customer loyalty through service recovery	Kogan Page	Cook, Sarah.	Customer loyalty Customer services
A textbook of services marketing	Dominant Publishers & Distributors	Arigela, Sajeevan Rao .	Marketing Service industries Customer services
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customer	McGraw-Hill	Carlaw, Peggy. Deming, Vasudha Kathleen.	Management Customer services Employees Training of
E-banking adoption model in Palestine	An-Najah National University	Khrewesh, Ahmed Hatem Abdalhaq, Baker, Supervisor	Internet banking Management technological innovations Customer services
E-banking adoption model in Palestine	An-Najah National University	Khrewesh, Ahmed Hatem Abdalhaq, Baker, Supervisor	Management technological innovations Customer services Internet banking
Adopting a competency based human resource management system in Palestine cellular communication LTD-JAWWAL	An - Najah National University	Hijazeh, Enas Hamzi Mohammad	Management Customer services Human resource management
Adopting a competency based human resource management system in Palestine cellular communication LTD-JAWWAL	An-Najah National University	Hijazeh, Enas Hamzi Mohammad	Management Customer services Engineering Management Human resource management
Essentials of Services Marketing	Prentice Hall	Wirtz, Jochen Chew, Patricia Lovelock, Christopher	Marketing Service industries Customer services
Managing activities : an activity pack for tutors and trainers	Butterworth-Heinemann	Paddock, Catharine. Ackerley, Michael.	Customer services
Services marketing : integrating customer focus across the firm	McGraw-Hill/IRWIN	Zeithaml, Valarie A. Bitner, Mary Jo. Gremler, Dwayne D.	Customer services Marketing Service industries
Customer service : skills and concepts for success	Glencoe/McGraw-Hill	Lucas, Robert W.	Customer services
Customer communications in marketing 2001-2002	Butterworth Heinemann	Wood, Gill	Customer relations Customer services Consumer satisfaction
Customer service : building successful skills for the twenty-first century	McGraw-Hill	Lucas, Robert W.	Customer services
Services marketing : integrating customer focus across the firm	McGraw-Hill/IRWIN	Zeithaml, Valarie A. Bitner, Mary Jo. Gremler, Dwayne D.	Customer services Marketing Services industries
Customer service : a practical approach	Prentice Hall	Harris, Elaine K.	Customer services
Service management: an intregrated approach	Pearson Education	Gemmel, paul Looy, Bart Van Dierdonck, Roland Van	Management Service industries Management Customer services
Services marketing : Integrating customer focus across the firm	McGraw - Hill Irwin	Bitner, Mary Jo Zeithaml, Valarie A.	Marketing Service industries Customer services Marketing
Doing business on the phone, video arts	Mandarin	W. AU.	Customer services Telephone in business
District energy trends, issues, and opportunities: the role of the world bank	The World Bank	World Bank	Customer services World Bank Air conditioning from central stations Heating from central stations
Developing A Market Orientation	Sage Publication	Deshpande,Rohit	Marketing research. Customer services Competition Carporate culture
Design &Management of Service Processes	Addison-Wesley Publishing Company	Ramaswamy, Rohit , 1960-	Production Planning Management Customer services Total quality management Service Industries _ Quality Control
Truth Lies,and Advertising :The Art of Account Planning	John Wiley & Sons	Steel, Jon.	United States Planning Advertising campaigns United States Advertising United States Customer services Advertising agencis